Refund policy

Return & Refund Policy

At BrickModels, our goal is to offer you top-notch products and exceptional customer support. Your satisfaction is our priority, and that's why we have a 30-day guarantee in place. If you're not happy with your purchase for any reason, please get in touch with us at our contact page.

Cancellation Policy

Keep in mind that any modifications or cancellations to an order must occur within 3 hours of placing it. After this period, we might not be able to fulfill your request since the order may have already entered processing. Should you cancel within 3 hours, your refund will be processed within 10 business days.

Returns and Refunds

Our offered 30-day guarantee for returns is only for products that have come damaged in transit or lost in transit. We don't issue refunds for used, worn, or damaged items due to normal use or misuse. We also do not accept returns due to size or damaged packaging. If you return a non-approved item without a valid reason or outside the 30-day timeframe, we reserve the right to charge a restocking fee of up to 25% of the purchase price. We will provide a shipping label for the return.

To start a return, email us within 30 days of delivery, providing your order number and return reason. Our team must approve all returns before you ship the product back. Items must be returned in their original packaging and unused state. Include your order number and shipping name in your return package to facilitate prompt processing. Customers bear return shipping costs, except for damaged items upon receipt. Shipping costs are not reimbursed.

Upon receiving your return, we may take up to 10 business days to inspect the item/s. Once we confirm the items are in good condition, please allow up to 40 business days from the confirmation date for the refund process. If you haven't received your refund after we've confirmed processing and successful refund, please contact your financial institution.

We don't issue refunds for used, worn, or damaged items due to normal use or misuse.

All refunds are processed in U.S. Dollar ($USD) as per the original purchase. Note that customers are responsible for any fees associated with foreign currency transactions or exchange rates.